At Lightning Signs we are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base.
If you have any questions regarding our service or suggestions for improving it or our products you can Contact Us . Tel: 01833 600216 or email: [email protected]
Please contact us for full instructions before returning any goods or returns will not be accepted and no refund will be given.
If you would like to return an item purchased from our online catalog for whatever reason, return it together with the original packaging within 14 days of the delivery date and we will either exchange the item or give you a refund excluding delivery charge. If the free delivery service was used, we charge you our lowest delivery service fee.
This does not affect your statutory rights as a consumer.
Personalised or Bespoke Items
Statutory Instrument 2000 No. 2334 - The Consumer Protection (Distance Selling) Regulations 2000
Should you have a problem our aim is to deal with any problems you may have fairly and efficiently. We will do this by monitoring all complaints we have a system which is:
How to Complain: If you feel you have a complaint then please Contact Us immediately.
You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.